Refund and Cancellation Policy

This policy covers paid Teleplay subscriptions and credit top-ups. The short version: you can cancel anytime, your first payment carries a 14-day money-back guarantee, and if we bill you in error we fix it in full.

1. Cancelling your subscription

You can cancel from your account settings or by emailing info@teleplay.ai from your account email. Cancellation takes effect at the end of your current billing period: you keep access and your remaining generation credits until then, and you are not charged again. We do not offer partial refunds for the unused remainder of a billing period.

2. 14-day money-back guarantee

If Teleplay is not what you expected, contact us within 14 days of your first payment on a plan and we will refund that payment in full. The guarantee applies once per customer, to your first subscription payment.

3. Renewals

Renewal payments are generally non-refundable, because credits and infrastructure are provisioned when the period starts. If you forgot to cancel and have not meaningfully used the Service in the new period, contact us within 7 days of the renewal charge and we will make it right.

4. Credit top-ups

Purchased top-up credits are refundable until you start using them. Once part of a top-up has been spent on generation, the remaining balance of that top-up is non-refundable, but it stays available while your subscription is active.

5. Billing errors

Duplicate charges, charges after a confirmed cancellation, and other billing errors are refunded in full, no questions asked. Tell us and we will resolve it.

6. EU and UK consumers

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for online purchases. By starting to use paid generation features you request immediate performance and acknowledge that the withdrawal right lapses for the digital services already performed. Our 14-day money-back guarantee applies in addition to, and never limits, your statutory rights.

7. How refunds are processed

Email info@teleplay.ai from your account email with the word "refund" in the subject. Approved refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank.

8. Changes

We may update this policy as pricing and plans evolve. Changes apply to purchases made after the change takes effect, and the date at the top always reflects the latest version.